Terms & Condition

  • Orders placed online are processed daily from Monday - Sunday with an order confirmation sent within 24 hours. 
  • All purchases is non-refundable.
  • No exchange of goods and gift certification is allowed after order confirmation.
  • In the event of unforeseeable weather conditions, traffic or delays from our delivery partners, we will contact you by phone or email regarding the delay. 
  • Goods and food items will be deemed void and the payment forfeited in the event that the customer fails to pick-up in the stipulated time. 
  • Delivery locations outside of Kuala Lumpur will be subject to additional charges and will be conveyed should the address inserted be in locations outside of Kuala Lumpur. 
  • InterContinental Kuala Lumpur reserves the rights to cancel or modify orders in its sole discretion for any reason. Customer will be entitled to either a full or partial refund in the event of such modification or cancellation.
  • Products showcased are for illustration purpose and may differ from the actual product.